RDH Graduate Newsletter | View online | December 22, 2016 | Forward to a Friend

A newsletter for hygiene students and new hygienists

Top Articles

The art of customer service: No getting around it, dental patients return for the 'service'

$subtitles.get($x) Do you "adjust to the personality of the guest"? Customer service can be challenging in the health-care environment, but Elicia Lupoli, RDH, insists that our "people skills" make a dramatic difference in long-term patient care.

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Name calling, naming rights: Dental patients want to be respected when you say their name

$subtitles.get($x) Admittedly, some names are difficult to pronounce. However, patients do feel welcomed when you make the effort to learn how to say their names correctly. Anne Guignon, RDH, shares some tips for etiquette in communication with patients.

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Working together as a team: Communication skills that help create a healthy dental office

$subtitles.get($x) Jannette Whisenhunt, RDH, admits that most of us believe our bosses should be the leader in office communications. If you're surrounded by negative thinkers, she says the only real option is to focus on what you can change.

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To disclose or not to disclose? Routine use of disclosing agents helps out the dental clinician too

$subtitles.get($x) Karen Davis, RDH, writes that disclosing solutions help her be a better clinician. Although patients still need to see what they are missing, Davis said the agents also help her detect areas of concern, and offers insights about the current generation of disclosing agents.

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Bringing love to senior smiles: Kansas program trains nursing home staff about oral health needs

$subtitles.get($x) This Kansas program assesses the oral health needs of residents in long-term care facilities. Loretta Seidl, RDH, describes how BLISS is causing senior citizens to smile again.

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Collaborative care: Periodontist urges hygienists to be a part of the triangle of periodontal care

$subtitles.get($x) Periodontists believe dental hygienists are a pivotal part of the oral health-care triangle. Dr. Lisa Masters reviews four treatment scenarios that reinforce the necessity of dental hygiene treatment.

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